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apple-imac-in60-3.jpg Jul 23

Apple Is Already Using Its Chatbot For Internal Work

  • Apple is using an internal chatbot to help its employees “prototype future features, summarize text and answer questions based on data it has been trained with.”
  • Apple hasn’t been sure what it wants to do with its Apple GPT chatbot project on the customer-facing side yet, but according to Bloomberg's Gurman, Apple is looking at ways to expand the use of generative AI within its organization, with one possibility being giving the tool to its AppleCare support staff to better help customers dealing with issues.